SHIPPING INFORMATION

MITI SHOES online store orders are sent via Brazilian Post Office (Correios). Freight is automatically calculated on the website. This calculation takes into account the place of delivery (i.e. Zip code), order value, weight and cubage of products.

There are two ways orders are shipped: via PAC (Standard) - delivery period between 10 and 15 business days after the date of shipment; and SEDEX (Express), with an average delivery time of 48 hours for Brazilian capitals and 72 hours for other towns in Brazil. Shippings are only made upon order confirmation. Brazilian Post Office offers delivery coverage throughout national territory via PAC and main cities via SEDEX.

MITI SHOES online store orders outside Brazil are sent through Brazilian Post Office (Correios) via Leve Internacional. Time of delivery depends from country to country.

PRIVACY POLICY

MITI SHOES ensures that personal data of our customers is protected while shopping at MITI SHOES online store. Personal data registered on the site such as name, address, e-mail, and telephone number are protected by security systems and kept confidential in our servers. Information used for payment, such as credit card data, is used only at the time of purchase; therefore, not registered in our servers.

MITI SHOES online store adopts the legally required levels of data protection and security and has installed all means and technical measures at its disposal to prevent loss, misuse, alteration, unauthorized access and undue subtraction of personal data. Nevertheless, customers should be aware that Internet security measures are not completely foolproof.

MITI SHOES reserves the right to modify and update this policy to adapt it to legislative changes, jurisprudence, or due to commercial practices. In any case, changes will be updated and announced in this section. Also, changes will be introduced with a reasonable advance to its implementation.

MITI SHOES understands the importance that our customers place on privacy. Accordingly, it undertakes to:

• Readily correct any changes concerning customers' personal information whenever informed;
• In no case share, sell or give customers' personal information registered in the site to third parties; and
• Promptly withdraw, upon request, contact information of any customer from any promotional newsletter submission list.

TERMS OF USE

By registering, customers voluntarily agree to provide their personal information required for the use, update, and/or cancellation of services offered on or through the site, such as: sales, online purchases, customer service contact, and others.

Information collected while browsing MITI SHOES online store is used for the basic purpose of identifying: public, users, profile and purchasing habits. We also use this information for management, administration, service, expansion and improvements in products and services offered to better meet your needs, as well as the creation of new products and services; operational and commercial information related to products and services, by traditional and / or electronic means.

RETURNS AND EXCHANGES

MITI SHOES is concerned with the satisfaction of our customers. Therefore, our returns and exchanges are done in a transparent way.

Return policy

Refund of return products due to right of retraction or purchase withdrawal can happen under the following conditions: up to 07 (seven) calendar days from the date you received the merchandise. The product must be unworn and returned in its original packaging with the electronic invoice (Nota Fiscal) and all accessories. If all conditions are met, MITI SHOES will refund the full amount of your order. To return the product, please contact us at [email protected].

Exchange policy

Exchanges of purchases (sizes or models) can take place under the following conditions: up to 30 (thirty) calendar days from the date you receive the merchandise. The product must be unworn and returned in its original packaging with the electronic invoice (Nota Fiscal) and all accessories. If all conditions are met, MITI SHOES will exchange the product according to its stock availability. To exchange a product, please contact us at [email protected].

Final remarks

MITI SHOES has no obligation to repair, replace or return products that show clear signs of misuse. Always check the product when you receive it. If you have any questions, please contact us immediately at [email protected].